Privacy Policy

                                                     Last updated: May 2026

1. Introduction

Welcome to Nene Inspired ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website neneinspired.com or make a purchase from us.

Please read this policy carefully. If you have any questions, you can contact us at contact@neneinspired.com.

2. Who We Are

Nene Inspired is a fragrance retailer operating and fully based in the United Kingdom and are the data controller responsible for your personal data.

Contact details:

• Email: contact@neneinspired.com

• Instagram: @nene.inspired

• WhatsApp: +2347035241822 / +447908561473

3. What Personal Data We Collect

Depending on how you interact with our website, we may collect the following types of personal data:

3.1 Data you provide directly

• Name and surname

• Email address

• Delivery address and billing address

• Phone number

• Order details and purchase history

• Payment information (processed securely - we do not store card details)

• Messages you send us via our contact form or WhatsApp

3.2 Data collected automatically

• IP address and browser type

• Pages you visit on our website and how long you spend on them

• Referring website or source

• Device information (e.g. mobile or desktop)

• Cookie data (see Section 8)

3.3 Data from third parties

We may receive data about you if you interact with us on social media platforms including Facebook, Instagram, and TikTok, in accordance with those platforms' own privacy policies.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To process and fulfil your orders, including sending confirmation and delivery updates

• To communicate with you about your order or enquiry

• To send you marketing emails and newsletters, where you have consented

• To improve our website and understand how customers use it

• To comply with our legal and regulatory obligations

• To detect and prevent fraud or abuse

• To respond to your messages and customer service requests

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: Processing is necessary to fulfil orders you have placed with us.

• Legitimate Interests: We may use your data to improve our services, prevent fraud, and send relevant communications where we have a legitimate business reason to do so.

• Consent: Where you have opted in to receive marketing emails or newsletters, we process your data on the basis of your consent. You may withdraw consent at any time.

• Legal Obligation: We may process your data where required to comply with a legal obligation.

6. Sharing Your Personal Data

We do not sell your personal data. We may share your data with trusted third parties only where necessary to operate our business, including:

• GoDaddy Inc. - our website builder and hosting provider

• Payment processors - to securely handle transactions

• Delivery and courier services - to fulfil your orders

• Email marketing platforms - to send newsletters (only where you have subscribed)

• Analytics providers - to help us understand website traffic and improve our service

All third-party providers are required to handle your data securely and in accordance with applicable data protection law. We will never share your data with third parties for their own marketing purposes without your explicit consent.

7. International Data Transfers

As we serve international customers, your data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). Where this occurs, we take steps to ensure appropriate safeguards are in place, such as ensuring third-party processors comply with Standard Contractual Clauses or equivalent protections recognised under UK data protection law.

8. Cookies

Our website uses cookies - small text files stored on your device - to improve your experience and analyse how our site is used.

Types of cookies we use:

• Essential cookies: Necessary for the website to function (e.g. shopping cart, login sessions).

• Analytics cookies: Help us understand how visitors use our site so we can improve it (e.g. Google Analytics or similar).

• Marketing cookies: Used to show you relevant content or track the effectiveness of our promotions.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. When you first visit our site, you will be asked to accept or decline non-essential cookies.

9. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. In general:

• Order and transaction data is retained for up to 7 years to comply with financial and tax obligations.

• Marketing preferences and email subscription data is retained until you unsubscribe or withdraw consent.

• Customer service communications are retained for up to 3 years.

• Website analytics data is typically retained for up to 26 months.

When your data is no longer needed, it is securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.

• Right to rectification: You can ask us to correct any inaccurate or incomplete data.

• Right to erasure: You can ask us to delete your personal data in certain circumstances (the “right to be forgotten”).

• Right to restrict processing: You can ask us to limit how we use your data in certain situations.

• Right to data portability: You can request your data in a structured, machine-readable format.

• Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.

• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@neneinspired.com. We will respond within 30 days. We may need to verify your identity before fulfilling any request.

11. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at contact@neneinspired.com and we will take steps to delete it promptly.

12. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our site.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security and encourage you to take care when sharing personal information online.

13. Links to Other Websites

Our website may contain links to third-party websites, including our social media profiles on Facebook, Instagram, and TikTok. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

15. How to Complain

If you are unhappy with how we have handled your personal data, please contact us in the first instance at contact@neneinspired.com and we will do our best to resolve your concern.

If you remain dissatisfied, you have the right to lodge a complaint with the UK’s data protection authority:

• Information Commissioner’s Office (ICO)

• Website: ico.org.uk

• Helpline: 0303 123 1113

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

• Email: contact@neneinspired.com

• Instagram: @nene.inspired

• WhatsApp: +2347035241822 / +447908561473

• Website: neneinspired.com